It doesn't take a genius.

"Not listening" is the new pandemic.

Mike has had a series of troubling interactions that explain a lot of what our clients are facing: Nobody is listening anymore. Fortunately, there are several ways to combat this. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

C'mon man, not everything can be a "customer experience!"

RANT INCOMING: An employee rant leads Mike and Mark to discuss good CX--and the motives and methods that create them. Have you considered both? 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

The 5 questions you need to think things through

Are you interested in thinking things through? Communicating? 
Since the time of Aristotle, there has been a powerful tool to help you do both. Mark explains. 
Download the free handout with sample questions and an example here on our extensive Resources page. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

A PR expert’s advice on public relations, Gen Z and AI

It doesn't take a genius--but we have one anyway! And he's here to help you understand your organization's messaging, the next generation of workers and artificial intelligence.  
Introducing Mike and Mark's friend and colleague, Baylor University lecturer Matthew Brammer. 
After marketing communication and PR roles at Motorola and the National Hot Rod Association, Matthew began helping clients as coach and trainer, growing leaders, defining vision and improving customer experience. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Earning eccentricity: Dennis Rodman wore a suit and tie on draft day

Want to be weird? Be excellent first. 
Mike explains his principle with a stellar server and Dennis Rodman. It shows up in sales, too. ... Goofballs are just nutty. Stars are unique. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

5 reasons to get up early and 5 ways to do it

Mark thinks you ought to get up early. Can Mike be convinced?
A lifelong early riser shares the scientific, practical ... and spiritual reasons to follow the examples of the likes of Ben Franklin and Jesus. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Just in time for the new year: Want to change something? Do this math

Mike and Mark are both surprised they haven't made an episode about this fundamental method to ensure you or your team make a change: the Change Formula. 
Hat tip to one of our mentors, Greg Tanski, for introducing us to this short, memorable and life-changing tool. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

The Gift Hack: the secret that completely changes how you give

Mike reads academic papers. Is it for fun? A desperate cry for help? Regardless, one paper led to him giving the gift of a 3-foot Twix bar. The reaction to the candy is a great lesson for any individual or business wanting to make an impression with a gift. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Naming the feeling leads to healing

Dealing with an upset customer? Colleague? Family member? Mark learned the magic words for ensuring an upset person feels heard while you take your next steps. 
... And have you met our friend SARA?
Resource mentioned: Herb Mast's "Intentionality for Leaders: Why and How Some People, Teams and Leaders Achieve More and How You Can Too"
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Does your pursuit of excellence have a purpose?

The warriors in the Iliad ... Pa in the Little House stories ... and you and me. We all want to improve and excel. But why? There are good ways to answer that question--and some incredibly destructive ones as well. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.