It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Jul 1, 2025
Jul 1, 2025
17 min
Have you struggled to make a change because you weren't clear on what you actually wanted to accomplish? This easy exercise helps you gain meaningful clarity on what the future should look like. (Mark learned it from Master Certified Coach Bryan Brown of Coaching To Lead. Check him out!)Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Jul 1, 2025
17 min
Jun 24, 2025
Jun 24, 2025
39 min
Instead of asking direct questions, you make confident, open-ended statements that invite response, insight or clarification.Isn't that breaking the rules? No! And it has a particular set of advantages--tune in for more. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Jun 24, 2025
39 min
Jun 17, 2025
Jun 17, 2025
36 min
Guest genius, Dom Genova, returns to explain how a creative entrepreneur survived a stifling culture to launch a successful car dealership that won awards for ethics.
Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others.
Also check out Dom's podcast and radio show, the No-Nonsense Roundtable. His guests range from YouTube's best rock music interviewer, Rick Beato, to a member of the Rascals, to Garrison Keillor himself, to the man who bought a laptop for Ringo.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Jun 17, 2025
36 min
Jun 10, 2025
Dom Genova: Don't be taken for a ride!
Jun 10, 2025
Jun 10, 2025
36 min
Sometimes, it DOES take a genius. Meet our friend, Dom Genova. He is an expert at customer experience, marketing and entrepreneurship.
Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. And it’s good!
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Jun 10, 2025
36 min
Jun 3, 2025
Jun 3, 2025
26 min
Fascinating research from Decision Dynamics reveals why some employees seem to lose motivation after a while--and why great employees become mediocre managers. Are you leaking solid talent?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Jun 3, 2025
26 min
May 27, 2025
May 27, 2025
38 min
From their new book: Silence is golden--and awkward. But do it anyway! Mike and Mark explain why silence works, why it's hard to practice ... and how you can break through to using this key skill for the inquiring leader.
This episode is from Mike and Mark's new book, "The Inquiring Leader"--buy it here!
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
May 27, 2025
38 min
May 20, 2025
May 20, 2025
34 min
From their new book: Mike and Mark take aim at one of the biggest lies in leadership: "Great leaders are born, not built." Learn how to flex your leadership muscles of inquisitiveness in this episode. (Want more articles? Here are a scholarly explanation of dialogic leadership and a short piece from Mark explaining how slowing down leads to learning.)This episode is from Mike and Mark's new book, "The Inquiring Leader"--buy it here!
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
May 20, 2025
34 min
May 13, 2025
May 13, 2025
23 min
If your team always agrees with you--but never takes action--this episode's for you. It's time to stop settling for input ... and start asking for ownership.From Mike and Mark's new book, "The Inquiring Leader"--buy it here!
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
May 13, 2025
23 min
May 6, 2025
May 6, 2025
36 min
From Mike and Mark's new book, "The Inquiring Leader:" It's easier, more efficient, to be the Answer Guy--the leader who gives all the direction and tells people what to do.
Or is it? There are limitations to directive leadership. ...
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)
May 6, 2025
36 min
Apr 29, 2025
Apr 29, 2025
32 min
From Mike and Mark's new book, "The Inquiring Leader:" A manager's "impossible choice" was solved with a powerful question. All four types of powerful questions help a leader clarify the situation, analyze what's really going on, gain awareness and plan for the future.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)
Apr 29, 2025
32 min



