It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
10 hours ago
10 hours ago
30 min
An episode recorded for some of our clients: If you want accountability in your workplace, you need these three elements ... and then you must add the fourth element. At the risk of sounding like clickbait, it may surprise you.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
10 hours ago
30 min
Sep 29, 2026
Sep 29, 2026
27 min
One of the earliest examples of DISC? Shakespeare's'' "Julius Caesar!"
Personality preferences are not an excuse for a lack of integrity. Brutus, Shakespeare's noble assassin, points the way.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 29, 2026
27 min
Sep 22, 2026
Sep 22, 2026
34 min
What is the best way to get promoted in any organization?
There are two answers.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 22, 2026
34 min
Sep 15, 2026
Sep 15, 2026
49 min
Professional decline can begin earlier than most people expect.
But the real danger is not decline itself.
The danger is failing to recognize that we need to change how we create value.
(Thanks to Arthur C. Brooks for the excellent content.)
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 15, 2026
49 min
Sep 8, 2026
Sep 8, 2026
41 min
What do the Watergate Scandal, the Bible, two modern business books and the International Coaching Federation have in common?
They can all help you defeat the behavior that tempts us all.
(Shout-out to Josh Wink for our acid house tangent toward the start.)
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 8, 2026
41 min
Sep 1, 2026
Gen Z wants you to help them make friends
Sep 1, 2026
Sep 1, 2026
26 min
You can teach five conversational habits that give your Gen Z employees what they want: more chances to connect with people.
They need friends. You need a great customer and coworker experience. Get both.
The Harris Poll we mention
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 1, 2026
26 min
Aug 25, 2026
Aug 25, 2026
25 min
They Might Be Giants are the USA's greatest rock band. (Mark said so.) An early lyric of the band gives us a window into hipsters, millennials and cancel culture.
But the UK's best comedy mind (Mark said so) David Mitchell points to a different path. Can our workplaces use his insight before it's too late?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Aug 25, 2026
25 min
Aug 18, 2026
Aug 18, 2026
36 min
The closest English translation is probably self-reflection.
But that definition doesn't really do it justice.
Hansei isn't sitting around thinking about your feelings. It isn't beating yourself up about something you did wrong. And it definitely isn't the corporate ritual where everybody sits around a conference table after a bad month trying to figure out who screwed things up.
Hansei is much more powerful.
It is the discipline of looking honestly at what happened, examining your role in the outcome, and deciding what you will do differently next time.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Aug 18, 2026
36 min
Aug 11, 2026
Why you must use care and candor
Aug 11, 2026
Aug 11, 2026
19 min
We all tend toward one or the other. If you emphasize both, you share a skill with some of the best leaders.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Aug 11, 2026
19 min
Aug 4, 2026
Aug 4, 2026
14 min
A roofer's watermelon trick ... a game for high-school juniors ... what do they have in common?
Something that goes back at least to Aristotle. And it's something that can help just about every area of your thinking and interacting.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Aug 4, 2026
14 min



