If you and your team need to change, you'll require a "significant emotional event." Have you put yourselves in a position to "trip over the truth?" Resources mentioned in this episode: Andy Stanley'...

A French aristocrat's 1830s book was supposed to explain what made the United States so unique.  It also happens to give modern organizations: a diagnostic checklist for employee engagement (do you h...

We've discussed Mike's Respect-based Performance Coaching method in previous episodes. Here's another insight from Mike's new book--one that can change your life:   You can't order excellence. More i...

A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans ... this podcast is for you. Mike and Mark share three key factors in retaining your w...

The name of your organization--even your name--can raise or lower the value of anything connected to it.   How do know if it's valuable? And how do you increase that value?   We would love your questi...

Well, somebody told Mark this story ... Mike swears it wasn't him. ...   But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids.  (There's a t...

When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too.    We woul...

Before Simon Sinek's Golden Circle there was the Sir Christopher Wren story. Have you discovered and clarified your team's purpose?   If not, you're missing a big factor in employee engagement. To exp...

Bonus Episode! Mike and Mark's last two episodes covered seven key coaching questions ... but what does it look like to use them? Stay tuned for tips on how to make the most of the questions.   To go...

Part 2: Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions. These are simple and worth memorizing.  To ...