It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Tuesday Feb 03, 2026
The Calendar Test: Why Most Managers Fail at Leadership Execution
Tuesday Feb 03, 2026
Tuesday Feb 03, 2026
Most managers don’t fail because they don’t care… They fail because leadership becomes a “when I have time” activity.
In this episode, we break down the ultimate leadership truth: If it’s not on your calendar, it’s not real.
You’ll learn how top-performing leaders use consistent execution to build winning teams by scheduling:
✅ Weekly 1-on-1 coaching
✅ Daily leadership touchpoints
✅ Development time that actually happens
✅ Culture-building recognition moments
This is the simple discipline that separates average managers from great leaders.
Because winning isn’t luck… Winning is consistency.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Jan 27, 2026
Attention to detail is how your love shows up!
Tuesday Jan 27, 2026
Tuesday Jan 27, 2026
What do Walt Disney's cashmere sweater and a bottle of pesto on a Patagonian mountain have to do with each other? The answer is the same thing that helps build trust and loyalty with the people around you.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Jan 20, 2026
You Don’t Get What You Want — You Get What You Ask For
Tuesday Jan 20, 2026
Tuesday Jan 20, 2026
You don’t get what you want in life. You get what you ask for. Most people walk around hoping. Hoping they get noticed. Hoping the boss sees their effort. Hoping the customer understands their value. Hoping the universe connects the dots.
Hope is not a strategy.
Asking is.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Jan 13, 2026
Your stories are sticky--so use 'em!
Tuesday Jan 13, 2026
Tuesday Jan 13, 2026
Another tool in your work to engage others: your stories. About 2,500 years ago, Plato said this would work. It's still used today. Here's why--and how to get started.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Jan 06, 2026
Mercenary, Patriot ... or Citizen?
Tuesday Jan 06, 2026
Tuesday Jan 06, 2026
A follow-up to our episode, "Your coworker, the flat-earther" moves on from your engagement to your employees' engagement. Are they Patriots?
Can you be OK with them just being Citizens? (AI is probably going to make this problem even harder!)
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Thursday Jan 01, 2026
Your coworker, the flat-earther
Thursday Jan 01, 2026
Thursday Jan 01, 2026
Do your coworkers wear you out?
One hilarious novel from 1910 has the answer--and it happens to agree with Gallup's Q12 Employee Engagement Survey. Have you made friends with your weirdo coworkers?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Dec 23, 2025
Yes, you still need memory
Tuesday Dec 23, 2025
Tuesday Dec 23, 2025
Guitar gods Steve Vai and Joe Satriani agree with Mark's Pap-paw! Memorization (yes, even in the workplace) is really important--and you CAN do it.
Links:
Rick Beato's fascinating interview with Vai and Satriani
Red Harrison mini-documentary
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Dec 16, 2025
Lessons from two successful Chick-fil-A's
Tuesday Dec 16, 2025
Tuesday Dec 16, 2025
Mike and Mark had a chance to interview the owner-operator of two incredibly successful Chick-fil-A locations. Her insights on customer experience--and employee engagement--inspired us to record this overview. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Dec 09, 2025
The Gift-Giving Hack
Tuesday Dec 09, 2025
Tuesday Dec 09, 2025
Thanks to research, Mike has cracked the code on how to give a memorable present. Tune in to hear how diamond charms for your friend's Crocs may actually be a good idea. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Tuesday Dec 02, 2025
Keep asking questions
Tuesday Dec 02, 2025
Tuesday Dec 02, 2025
Have you fallen into the trap of problem-solving instead of asking? It may be counter-intuitive, but if you're the manager ... it's how you grow your team. (AI says: The discussion focuses on the importance of questioning and understanding decision-making processes, emphasizing that managers need to develop skills in asking thoughtful questions rather than providing immediate solutions. The episode concludes with insights on organizational growth challenges and the need to foster independent problem-solving through active listening and reflective thinking.)Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.



