It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Apr 7, 2026
Was Socrates the original coach?
Apr 7, 2026
Apr 7, 2026
38 min
Plato's "Meno" gives some clues on how Socrates used a coach approach--in some ways--and predicted the content of the bestseller "Crucial Conversations." How can you use elements of the Socratic Method?
Our "Crucial Conversations" resources can be found here.
Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Apr 7, 2026
38 min
Mar 31, 2026
Mar 31, 2026
33 min
Six criteria ... six pass-or-fails ... and it applies to any industry. Would your workplace be a best place to work for?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Mar 31, 2026
33 min
Mar 24, 2026
So what exactly IS coaching?
Mar 24, 2026
Mar 24, 2026
22 min
Last episode, we discussed the scientific evidence that coaching really works. So what exactly is coaching? What does it look like? Is it OK to want training and advice from a coach? How do you pick a good one? We answer these questions and more.
Want a copy of the white paper we mention?
Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Mar 24, 2026
22 min
Mar 17, 2026
Mar 17, 2026
17 min
Recent scientific analysis shows that coaching works! But mainly in a particular way. If you partner with a coach or use the coach approach with others, this episode will ensure you are focusing on the right areas for true growth.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Mar 17, 2026
17 min
Mar 10, 2026
Mar 10, 2026
31 min
We recently decided to dust off an old tool ... and were surprised to find most of the room declaring it the most useful part of the day.
If you care about relationships with customers, coworkers or kin, you'll want to learn the Johari Window.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Mar 10, 2026
31 min
Mar 3, 2026
Mar 3, 2026
30 min
A thought-provoking Substack article argues, "We had overestimated the value of 'human relationships'. Turns out that a lot of what people called relationships was simply friction with a friendly face."
Where is the friction showing up in your customer experience?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Mar 3, 2026
30 min
Feb 24, 2026
Feb 24, 2026
24 min
Have you been outsourcing the hard work of addressing employees directly? Triangles are draining your team--but there are simple techniques to solve them.
(The excellent "Executive Coaching with Backbone and Heart" was a source for this episode.)
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Feb 24, 2026
24 min
Feb 17, 2026
Feb 17, 2026
20 min
Welcome to our Myth Busters series! Is it really true you should praise in public, criticize in private?
Tune in to find out how you might be emphasizing psychological safety to the expense of culture, standards and performance.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Feb 17, 2026
20 min
Feb 10, 2026
Do you know your employee's TWO agendas?
Feb 10, 2026
Feb 10, 2026
29 min
Most managers coach on the surface…
📌 Goals. Actions. Accountability. Performance.
But the best leaders know something deeper is always present:
Every employee brings TWO agendas into every conversation.
In this episode of It Doesn’t Take a Genius, we break down one of the most powerful ideas from Co-Active Coaching:
The Little-a Agenda vs. The Big-A Agenda
✅ Little-a agenda = the tactical “what”
✅ Big-A Agenda = the deeper “why”
The real driver behind motivation, fulfillment, and growth.
If you only coach the task, you get short-term compliance.
But when you connect daily work to who someone is becoming, coaching becomes transformational.
In this episode, you’ll learn:
Why most coaching stays stuck at surface level
How to uncover what really motivates your team
The best Big-A questions every manager should ask
A real example of turning a skill goal into an identity breakthrough
Boundaries every leader must respect (you’re a coach, not a therapist)
🔥 Great coaching isn’t just about better results…
It’s about helping people align what they do with who they’re becoming.
Ask one deeper question — and watch the magic happen.
👇 Drop a comment: What’s one Big-A question you want to start asking your team?
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Feb 10, 2026
29 min
Feb 3, 2026
Feb 3, 2026
22 min
Most managers don’t fail because they don’t care… They fail because leadership becomes a “when I have time” activity.
In this episode, we break down the ultimate leadership truth: If it’s not on your calendar, it’s not real.
You’ll learn how top-performing leaders use consistent execution to build winning teams by scheduling:
✅ Weekly 1-on-1 coaching
✅ Daily leadership touchpoints
✅ Development time that actually happens
✅ Culture-building recognition moments
This is the simple discipline that separates average managers from great leaders.
Because winning isn’t luck… Winning is consistency.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Feb 3, 2026
22 min



