It doesn’t take a genius.

Maximizing efficiency with the 4D rule

Mike discusses the importance of time management and the "4D, One Touch Rule" to maximize efficiency and reduce stress. The rule involves deleting items that are not relevant, delegating tasks to others, doing tasks that can be completed quickly, and deferring tasks that require more time. 
Can you implement it and save time? 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Empathy & Compassion is really Relate & Respond

Compassion > Empathy. Customers become more loyal--and employees don't burn out! Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Never use DISC to evaluate!

A chilling question from Mark's friend prompted this episode. Are you using an assessment such as DISC? It should never be used for evaluation or punishment. Details in this episode. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The number 1 job of a leader

A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

4 words, 3 letters: the art of recognition

How can something so basic be so instrumental to employee engagement and retention? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

A man who studied great men: 4 qualities of leadership

Hilaire Belloc was a dynamic leader--a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Mark's safety razor: our authentic episode about authenticity

Safety razors, old coffee-making methods, vinyl records and the Squirrel Nut Zippers have something to say about what kinds of customers and employees you are seeing. Special thanks to 4th Level Roasters ... D&V Barbers ... and Mark's blog where these kinds of thoughts have been percolating for a while. (This wasn't meant to be an episode. But an off-the-cuff discussion of authenticity is pretty authentic. ...) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The five words you need to envision your future

Have you struggled to make a change because you weren't clear on what you actually wanted to accomplish? This easy exercise helps you gain meaningful clarity on what the future should look like. (Mark learned it from Master Certified Coach Bryan Brown of Coaching To Lead. Check him out!)Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

"Declarative questions"--an oxymoron or a Jedi-level move for hiring, coaching & sales?

Instead of asking direct questions, you make confident, open-ended statements that invite response, insight or clarification.Isn't that breaking the rules? No! And it has a particular set of advantages--tune in for more. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Dom Genova: How a creative survived a bureaucracy

Guest genius, Dom Genova, returns to explain how a creative entrepreneur survived a stifling culture to launch a successful car dealership that won awards for ethics. 
Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. 
Also check out Dom's podcast and radio show, the No-Nonsense Roundtable. His guests range from YouTube's best rock music interviewer, Rick Beato, to a member of the Rascals, to Garrison Keillor himself, to the man who bought a laptop for Ringo. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.