It doesn’t take a genius.

77: ”The Great Resignation” has already begun ... how will you respond?

A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans ... this podcast is for you.
Mike and Mark share three key factors in retaining your workforce. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

76: What does your brand promise?

The name of your organization--even your name--can raise or lower the value of anything connected to it.
 
How do know if it's valuable? And how do you increase that value?  
We would love your questions and comments for future episodes: Email Mike and Mark. 

75: Anticipating desires: lessons from a Mexican resort

Well, somebody told Mark this story ... Mike swears it wasn't him. ...
 
But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids. (There's a topless woman, but don't let that throw you--we put it here to get attention.)
 
We would love your questions and comments for future episodes: Email Mike and Mark. 

74: No more excuses! Lessons from Fiverr

When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. 
 
We would love your questions and comments for future episodes: Email Mike and Mark. 

73: Why are your people here? Lessons from St. Paul‘s Cathedral

Before Simon Sinek's Golden Circle there was the Sir Christopher Wren story. Have you discovered and clarified your team's purpose?
 
If not, you're missing a big factor in employee engagement. To explore your purpose, use our free worksheet. 
 
We would love your questions and comments for future episodes: Email Mike and Mark. 

72: How do you use the seven coaching questions?

Bonus Episode! Mike and Mark's last two episodes covered seven key coaching questions ... but what does it look like to use them?
Stay tuned for tips on how to make the most of the questions.
 
To go deeper, see "The Coaching Habit" by Michael Bungay Stanier. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

71: Seven of the very best coaching questions

Part 2: Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions.
These are simple and worth memorizing. 
To go deeper, see "The Coaching Habit" by Michael Bungay Stanier. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

70: Seven of the very best coaching questions

Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions.
These are simple and worth memorizing. 
To go deeper, see "The Coaching Habit" by Michael Bungay Stanier. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

69: No one is the bad guy in their own movie!

No one is the bad guy in their own movie!Mark and Mike provide examples of people convinced that they are the heroes in their story. They also discuss how this mindset impacts how you approach and coach these people. This podcast actually raises more questions then it answers. Check it out! We would love your questions and comments for future episodes: Email Mike and Mark. 

68: Dignity, Part 3: How-to and why it's good for you

When dignity isn't honored, people suffer! After episodes describing dignity and the temptations to violate it, Mike and Mark get down to describing HOW to honor it in practical terms--and why that's such a big deal. 
References: The Donna Hicks book that inspired this series can be found here. We also reference "the Chick-fil-A video" and "The Five Dysfunctions of a Team." 
We would love your questions and comments for future episodes: Email Mike and Mark.