Saturday Sep 18, 2021
75: Anticipating desires: lessons from a Mexican resort
Well, somebody told Mark this story ... Mike swears it wasn't him. ...
But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids.
(There's a topless woman, but don't let that throw you--we put it here to get attention.)
(There's a topless woman, but don't let that throw you--we put it here to get attention.)
Version: 20240320
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