It doesn’t take a genius.

The water main leak in us all

Do what now? Well, the disaster in Mark's front yard (yeah, it's a water main) illustrates a workplace truth echoed in the book of Jeremiah. When all you see are actions, how can you judge intent? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Bringing in a new manager to replace you ...

It's not what you think! In less than 5 minutes, Mike gives you a powerful question that will give you fresh eyes for your entire operation--and a followup question that will ensure you can take action. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

AI, spam and how you can leverage your advocates

Mark had an Experience with AI. It's a sign that there has never been a better time to connect with your network. Listen for six ideas on how to increase interest in your brand in the Age of AI. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Your bosses' feedback shows they are 1 of 4 types

Observe these two actions in your boss (or yourself!) to identify one of four types of leaders. Only one type is the best. ... (Every good business book needs a foursquare grid--and Kim Scott's "Radical Candor" gives us an incredibly practical one.) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Four Ways to Get Above the Line

How do you maintain enthusiasm and motivation, particularly during challenging times like the transition into fall and the holidays? Use Marcus Aurelius' practice that has influenced millions ... and these three other great ideas. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Are your people rude ... or insecure?

A general manager made an observation, and maybe you've seen it too. Some employees are rude--or the opposite, fawning. Is it possible that it's just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue--and what a manager can do about it. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Signs are a Band-Aid on poor design

Almost 7 minutes of straight fire! (We're pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Your business is an art, not a sport

Do you want an engaged team that innovates and collaborates its way to long-term success? Mark's incredibly successful client has a concept for you: Think art, not sport. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The litmus test for effective training

Mike's litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed.Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Customer experiences that earn loyalty and cost $20 or less

Every one of these true stories from our clients cost $20 or less. And all of them generated positive reviews, perfect surveys, repeat business and referrals. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.