It doesn’t take a genius.

Four Ways to Get Above the Line

How do you maintain enthusiasm and motivation, particularly during challenging times like the transition into fall and the holidays? Use Marcus Aurelius' practice that has influenced millions ... and these three other great ideas. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Are your people rude ... or insecure?

A general manager made an observation, and maybe you've seen it too. Some employees are rude--or the opposite, fawning. Is it possible that it's just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue--and what a manager can do about it. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Signs are a Band-Aid on poor design

Almost 7 minutes of straight fire! (We're pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Your business is an art, not a sport

Do you want an engaged team that innovates and collaborates its way to long-term success? Mark's incredibly successful client has a concept for you: Think art, not sport. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The litmus test for effective training

Mike's litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed.Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Customer experiences that earn loyalty and cost $20 or less

Every one of these true stories from our clients cost $20 or less. And all of them generated positive reviews, perfect surveys, repeat business and referrals. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Brand drift: Mark's parents predicted the downfall of Cracker Barrel

What does your brand promise? If you dilute how you live up to that promise or drift from it, your customers will know it long before there are any Cracker Barrel-style news items. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

What's the story you're telling yourself?

"You can choose your attitude!" ... But how? Mike dives in to the simple link between action and emotion. Do you ask yourself the question? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The reaction to Cracker Barrel's change was shockingly predictable

Did you see it coming? You should have ... now, how about your organization's brand? Or your personal brand? 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Earning loyalty with one sentence (CRM or not)

Mark shares the one sentence a sushi restaurant said to him that made him a customer for life (if he wasn't one already). Are you equipped to speak the same way? Whether you have a CRM or not, listen in to hear how to implement a culture that personalizes to customers and builds loyalty.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.