It doesn't take a genius.

Dom Genova: Don't be taken for a ride!

Sometimes, it DOES take a genius. Meet our friend, Dom Genova. He is an expert at customer experience, marketing and entrepreneurship. 
Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. And it’s good! 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Your organization is leaking workers in these two career paths

Fascinating research from Decision Dynamics reveals why some employees seem to lose motivation after a while--and why great employees become mediocre managers. Are you leaking solid talent? 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

The Inquiring Leader: Embracing the awkward (golden) silence

From their new book: Silence is golden--and awkward. But do it anyway! Mike and Mark explain why silence works, why it's hard to practice ... and how you can break through to using this key skill for the inquiring leader. 
This episode is from Mike and Mark's new book, "The Inquiring Leader"--buy it here! 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

The Inquiring Leader: The myth of the natural leader (Inquiry is a skill, not a personality)

From their new book: Mike and Mark take aim at one of the biggest lies in leadership: "Great leaders are born, not built." Learn how to flex your leadership muscles of inquisitiveness in this episode. (Want more articles? Here are a scholarly explanation of dialogic leadership and a short piece from Mark explaining how slowing down leads to learning.)This episode is from Mike and Mark's new book, "The Inquiring Leader"--buy it here! 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

The Inquiring Leader: The Magic Accountability Question

If your team always agrees with you--but never takes action--this episode's for you. It's time to stop settling for input ... and start asking for ownership.From Mike and Mark's new book, "The Inquiring Leader"--buy it here! 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

The Inquiring Leader: Five downsides to being the Answer Guy

From Mike and Mark's new book, "The Inquiring Leader:" It's easier, more efficient, to be the Answer Guy--the leader who gives all the direction and tells people what to do.
Or is it? There are limitations to directive leadership. ... 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)

The Inquiring Leader: Four types of powerful questions great leaders ask

From Mike and Mark's new book, "The Inquiring Leader:" A manager's "impossible choice" was solved with a powerful question. All four types of powerful questions help a leader clarify the situation, analyze what's really going on, gain awareness and plan for the future. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)

The Inquiring Leader: How five managers asked employees questions and avoided the exit interview

From Mike and Mark's new book, "The Inquiring Leader:" How five different leaders used questions—not counteroffers—to retain employees ready to resign.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)
How to retain employees without a raise
Coaching conversations to reduce turnover
Best questions to ask when someone wants to quit
Employee retention through leadership
Stop resignations with empathy and inquiry
How to have powerful stay interviews
Modern employee engagement strategies
Leadership questions to build trust
Culture-driven employee retention

The Inquiring Leader: How curiosity saved $1.2 million

From Mike and Mark's new book, "The Inquiring Leader:" The real-world story of a general manager who slashed "time-to-line" from 38 days to 5—and saved $1.2 million—because of a single question.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
(And buy the book here!)
Leadership questions that drive performance
How to lead with questions
Modern leadership styles
Culture of curiosity at work
Business coaching with questions
How to reduce employee turnover
Dealership management success stories
Time to line improvement
Leadership podcast for young managers

Better at being better: Continuous improvement culture is a habit, not a finish line

We conclude our series on fostering a culture of continuous improvement by talking about how it needs to be ... continuous! You need regular check-ins that look at progress through three different lenses. And there are pitfalls to avoid when you do that. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.