It doesn't take a genius.

Our three picks on our third anniversary

Once a week for three years straight! Mike and Mark share the episodes that most resonated with them and with our listeners.
Mike's picks:
Episode 30: Ship it.
Just Ship It! Quit listening to the resistance. The resistance is that voice in the back of your head telling you to back off, be careful, go slow, compromise. Beware, your "lizard brain" does not want you to even watch this podcast. 
Mark and Mike share their personal struggles with the "resistance" and how to push through it. (Seth Godin's book and Mike's Harry Hugger series are both mentioned.)
 
Episode 80: Why tripping over the truth is the key to change.
If you and your team need to change, you’ll require a “significant emotional event.” Have you put yourselves in a position to “trip over the truth?” (Andy Stanley’s interview with Horst Schulze and "building a cathedral" both mentioned.)
 
Episode 127: Coaching feedback for kids and adults 127
Coaching is as simple as providing a child with feedback on his or her drawing.
This simple metaphor can help you change your coaching habits--and take some pressure off. 
 
Audience picks:
Episode 104: The magic of Coach Wooden--and interview with his disciple
 
Episode 86: Lessons from the Lockpicking Lawyer: messages to your tribe
 
The "Crucial Conversations" series (other resources, including free download, also at link)
 
Mark's picks:
The Workplace Book Club series (starts at episode 92: "proud of your defects" from Jane Austen's "Pride and Prejudice")
 
Plato's 8 universal leadership qualities (starts at episode 49: an introduction to Plato's list in the Republic)
 
#podcast #leadership #literature #mindset #crucialconversations #culture #coaching #questions #communication #personaldevelopment #publishing 

Why all the fireworks?

After what we must declare a HISTORIC day of work, John Adams sat down to write his wife a little update.
Why all the fireworks? There's a reason--and it's a lesson for how we manage our people today. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
#America #USA #4thOfJuly #IndependenceDay #LiberalArts #Liberty #workplace #management #EmployeeEngagement #DeclarationOfIndependence 

Workplace lessons from a social media hit (Karen Cass!)

She has 2.4 million followers on TikTok--and she has some things to teach you about finding your customer niche, improvisation at work and daily habits. The podcast is proud to present improv comedy great Karen Cass! (Forgive me "ums" and "uhs" ... I was excited.) 
Follow her on TikTok, Instagram and YouTube. And check out improv theater legend Dad's Garage for her upcoming show. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#CustomerEngagement #improv #Habits #NicheMarketing #marketing #actress #DadsGarage 

Size matters: Debunking the conventional wisdom of team size with David Adamec

Mark interviews one of the savviest coaches he knows, David Adamec, on his research into the best size for a team.
There is a formula ... Steve Jobs even had a Rule about it ... and Dave wishes he had known all this when he assembled a team to break a Guinness World Record. 
For more on how David can help you, contact him through LinkedIn or daveadamec@gmail.com.
Follow Team Jetpack on Facebook or Instagram. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#teamwork #communication #teams #facilitation #coaching #kaizen #ProcessImprovement 

AI rewrites a memo: From foul-mouthed to corporate vanilla--is this a good thing?

Have you ever wanted to tell off a coworker? AI can help you ... not get fired. A memo rewrite has gone viral--but is the rewrite really any better? 
"Karen from Accounting" is going to be replaced ... but what are the human soft skills that AI can't replace? And could AI be a tool to help you engage with other sentient organisms? 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#ArtificialIntelligence #AI #EmotionalIntelligence #communication #PersonalDevelopment 

Questions: Not just for coaching (Or: You got to stop saying ”You got to ...”)

Do you have a vision or expectation you need your people to embrace? You can tell them ... you can push ... or you can ask questions that allow them to "trip over the truth." 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#coaching #leadership #management #vision

Retail’s new approach: CX, Capital One and ”Banking Reimagined”

The podcast--on location! We visited the Capital One Cafe in Cincinnati to learn about the bank's innovative customer experience. It's impressive--and it really works because of the people. 
To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us!
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#cx #customerexperience #banking #retail #capitalone #capitalonecafe 

We can tell at a glance how well you are doing as a leader

Do your employees show commitment? ... Or just compliance? Come for the important leadership topic, stay for the juicy automaker stories. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
#workplace #management #leadership #employeeengagement 

Four keys to succeed in your first job

Mike and Mark have loved ones joining the workforce. What does Gen Z need to hear to help them thrive in their first jobs? Mark suggests two things to do, and two things to be aware of. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
 
#careers #workplace #newjob #genz #generationz #leadershipdevelopment

The coach’s forbidden word?

A short episode about a short word. This one word can be mostly stricken from your vocabulary if you are planning to coach. 
Questions? Comments? Ideas for future episodes? Email Mike and Mark. 
 
 
#coaching #managers #leadershipdevelopment