It doesn't take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Tuesday Nov 28, 2023
Tuesday Nov 28, 2023
A sobering question: Have they stopped talking to you? ... Or whining to you?
"Going quiet" is a symptom of disengaged employees. But there are solutions: A Navy captain points the way.
Mike and Mark cover communication in general and how to run meetings in particular. Click here for videos and downloads on "Crucial Conversations."
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Nov 21, 2023
Can organizations care?
Tuesday Nov 21, 2023
Tuesday Nov 21, 2023
Skyline Chili is legendary (at least to Mark's family). A home-run performance by a Skyline employee begged the question: Can a company actually care?
Mike and Mark share the simple secret to employee (and customer!) engagement.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Nov 14, 2023
AI Update: AI Ouija Boards powered by camouflaged offshore mainframe barges!!!
Tuesday Nov 14, 2023
Tuesday Nov 14, 2023
It might sound like clickbait, but the title is not an exaggeration. Mike and Mark cover
AI's latest novel uses
attempts to regulate it
attempts to avoid regulations
and how human beings can stay human as they harness our new artificial intelligence reality.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Nov 07, 2023
Going negative is positive when brainstorming
Tuesday Nov 07, 2023
Tuesday Nov 07, 2023
Most people have heard of brainstorming. But to do it effectively, you need more direction than just "come up with a bunch of ideas."
Mike and Mark discuss the rules you need for effective brainstorming. And they explain the brainstorming hack that exploits the natural wiring in our brains: Introducing negative brainstorming.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Oct 31, 2023
Terrifying tales of leadership fails
Tuesday Oct 31, 2023
Tuesday Oct 31, 2023
In honor of our first Halloween episode, enjoy these TRUE stories of leaders we have seen who made mistakes ... and paid the price. ...
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Oct 24, 2023
Managers, you are not measuring what matters
Tuesday Oct 24, 2023
Tuesday Oct 24, 2023
Most teams and individuals have goals. Tracking progress on those is the easy part. What are you doing to measure and focus on the activities that lead to the goal?
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Oct 17, 2023
Can you delegate to your busiest team members?
Tuesday Oct 17, 2023
Tuesday Oct 17, 2023
If you are a lone wolf with no direct reports, the last episode revealed how you can "delegate" some of your less important tasks so you can focus on your priorities.
But what if you DO have a team ... and that team is too busy to receive more tasks delegated from you? There is an answer, and it is a four-step method.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Oct 10, 2023
Lone Wolf Delegation
Tuesday Oct 10, 2023
Tuesday Oct 10, 2023
Are you a lone wolf with no employees to take over your urgent--but less important--tasks? How do you handle time management when there is no-one to delegate to?
Mike and Mark have some ideas.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Oct 03, 2023
Innovation occurs on the edges
Tuesday Oct 03, 2023
Tuesday Oct 03, 2023
Lego saw it ... Toyota seems to always see it ... GM didn't see it ... and the bigger or older your organization is, you might not see it either.
Innovation occurs on the edges. There are things you have to do to leverage it. (Check out this excellent Harvard Business Review article for some related thoughts and a printable worksheet.)
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Sep 26, 2023
What do you want from your people? What do you want FOR your people?
Tuesday Sep 26, 2023
Tuesday Sep 26, 2023
A surprise resignation causes Mike to take a client through an exercise that changes everything. If you have valuable team members that you want to keep working with you, "Don't wait for the funeral!" Suggested resources:
The simplest feedback method around
Just-in-time feedback: why, what and when
Marcus Buckingham on effective feedback
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.