It doesn't take a genius.

Toyota explains how to never jump to a conclusion again

Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide. 
Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Persuading with "Feel, Think, Do"

If Mike's wrong about Feel-Think-Do, then people shouldn't be smoking anymore. And an entire segment of our economy should disappear. The concept will help you persuade others--and yourself. 
Resource mentioned: Positive Coaching Discussion Questions (free download)
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Find your tribe: You grow in community

Benjamin Franklin, in his early 20s, did something that would change his life--and America. And you can do it too. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

For the second time: Don't use this word!

Mike and Mark recorded about this about a year ago ... and it has come up again ... and again ... and again. ...
Now with some new data, new stories and new proofs, we give you: the coach's forbidden word. Follow this rule and make your coaching less risky. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Discomfort is necessary!

There is a part of your brain that can grow every day. But only if you get out of your comfort zone. Mike explains the connection to getting better at literally anything that makes you uncomfortable. 
 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

A Genius on intentionality: Why and how some achieve more--and how you can too

We love featuring geniuses on It Doesn't Take a Genius! Herb Mast's book "Intentionality for Leaders" has been praised by the likes of Boeing and Ford CEO Alan Mulally and leadership great Patrick Lencioni.
Mark asks Herb to share some of the insights in the book that helps you go "beyond mere talk, actionless goal setting and good intentions to real and sustainable results." 
Herb has hundreds of resources on his site healthydealer.com.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

"Not listening" is the new pandemic.

Mike has had a series of troubling interactions that explain a lot of what our clients are facing: Nobody is listening anymore. Fortunately, there are several ways to combat this. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

C'mon man, not everything can be a "customer experience!"

RANT INCOMING: An employee rant leads Mike and Mark to discuss good CX--and the motives and methods that create them. Have you considered both? 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

The 5 questions you need to think things through

Are you interested in thinking things through? Communicating? 
Since the time of Aristotle, there has been a powerful tool to help you do both. Mark explains. 
Download the free handout with sample questions and an example here on our extensive Resources page. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

A PR expert’s advice on public relations, Gen Z and AI

It doesn't take a genius--but we have one anyway! And he's here to help you understand your organization's messaging, the next generation of workers and artificial intelligence.  
Introducing Mike and Mark's friend and colleague, Baylor University lecturer Matthew Brammer. 
After marketing communication and PR roles at Motorola and the National Hot Rod Association, Matthew began helping clients as coach and trainer, growing leaders, defining vision and improving customer experience. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.