It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Nov 18, 2025
Bringing in a new manager to replace you ...
Nov 18, 2025
Nov 18, 2025
4 min
It's not what you think! In less than 5 minutes, Mike gives you a powerful question that will give you fresh eyes for your entire operation--and a followup question that will ensure you can take action. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Nov 18, 2025
4 min
Nov 11, 2025
AI, spam and how you can leverage your advocates
Nov 11, 2025
Nov 11, 2025
24 min
Mark had an Experience with AI. It's a sign that there has never been a better time to connect with your network. Listen for six ideas on how to increase interest in your brand in the Age of AI. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Nov 11, 2025
24 min
Nov 4, 2025
Nov 4, 2025
30 min
Observe these two actions in your boss (or yourself!) to identify one of four types of leaders. Only one type is the best. ... (Every good business book needs a foursquare grid--and Kim Scott's "Radical Candor" gives us an incredibly practical one.) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Nov 4, 2025
30 min
Oct 28, 2025
Four Ways to Get Above the Line
Oct 28, 2025
Oct 28, 2025
10 min
How do you maintain enthusiasm and motivation, particularly during challenging times like the transition into fall and the holidays? Use Marcus Aurelius' practice that has influenced millions ... and these three other great ideas. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Oct 28, 2025
10 min
Oct 21, 2025
Are your people rude ... or insecure?
Oct 21, 2025
Oct 21, 2025
17 min
A general manager made an observation, and maybe you've seen it too. Some employees are rude--or the opposite, fawning. Is it possible that it's just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue--and what a manager can do about it. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Oct 21, 2025
17 min
Oct 14, 2025
Signs are a Band-Aid on poor design
Oct 14, 2025
Oct 14, 2025
6 min
Almost 7 minutes of straight fire! (We're pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Oct 14, 2025
6 min
Oct 7, 2025
Your business is an art, not a sport
Oct 7, 2025
Oct 7, 2025
46 min
Do you want an engaged team that innovates and collaborates its way to long-term success? Mark's incredibly successful client has a concept for you: Think art, not sport. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Oct 7, 2025
46 min
Sep 30, 2025
The litmus test for effective training
Sep 30, 2025
Sep 30, 2025
7 min
Mike's litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed.Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 30, 2025
7 min
Sep 23, 2025
Sep 23, 2025
20 min
Every one of these true stories from our clients cost $20 or less. And all of them generated positive reviews, perfect surveys, repeat business and referrals.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 23, 2025
20 min
Sep 16, 2025
Sep 16, 2025
15 min
What does your brand promise? If you dilute how you live up to that promise or drift from it, your customers will know it long before there are any Cracker Barrel-style news items.
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
Sep 16, 2025
15 min



