It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Saturday Aug 22, 2020
What if your team realized its "big potential?"
Saturday Aug 22, 2020
Saturday Aug 22, 2020
Mike shares the frustration of how hard it is to achieve true teamwork. He and Mark discuss Shawn Achor's book "Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness, and Well-Being." Chick-fil-A, U2 and the Christian church share the spotlight. Tune in for three things you can do to help your team.
Mark can be found at www.hipsocket.net.
Mike can be found at www.successamplified.com.
Saturday Aug 15, 2020
Are people listening to your feedback? The secret to being heard.
Saturday Aug 15, 2020
Saturday Aug 15, 2020
Mark opens the kimono to share with Mike his geeky hobby. Games Workshop is a stock market darling--up over 600% over the last five years. One of its secrets? Feedback.
(By the way, GW artist Natalie Slinn painted the visual aide ... she said it took her 50 hours. Talk about employee engagement!)
For more on Mike: https://successamplified.com.
For more on Mark: https://www.hipsocket.net.
Monday Aug 10, 2020
Do you know these three powerful training methods?
Monday Aug 10, 2020
Monday Aug 10, 2020
Mike and Mark discuss how a recent car dealership training session was so effective because of its relationship to Ancient Greece. Reach out to Mike (mike@successamplified.com) and Mark (mark@hipsocket.net) for more.
Friday Jul 31, 2020
I think I've got empathy fatigue. ...
Friday Jul 31, 2020
Friday Jul 31, 2020
Mike and Mark explore the benefits and dangers of empathy--and discuss the ancient step beyond empathy that just so happens to unlock better relationships with customers and coworkers.
Thursday Jul 23, 2020
Do your habits address your Now, Near and Far
Thursday Jul 23, 2020
Thursday Jul 23, 2020
Last episode revealed how to form good habits. Mike and Mark recently saw them in action when visiting clients for the first time in months (thanks, corona!). They explain that it's not just forming habits but ensuring those habits serve the "Now, Near and Far."
Friday Jul 17, 2020
How do you form good new habits?
Friday Jul 17, 2020
Friday Jul 17, 2020
Mike and Mark tackle the challenge of forming new habits. (You know, good ones.) They suggest some tips on staying motivated--five Rs and an A. To learn more about Mark, visit www.hipsocket.net. To learn more about Mike, visit www.successamplified.com.
Friday Jul 10, 2020
What do you want for (not from) your people?
Friday Jul 10, 2020
Friday Jul 10, 2020
Mike and Mark share stories of managers who took care of their staff. It turns out those staff members were loyal and top performers. There's a lesson there, you know.
Sunday Jul 05, 2020
In what way is working with you better than going online?
Sunday Jul 05, 2020
Sunday Jul 05, 2020
The machines are here, and they want your job. What can you do that they cannot? Mark and Mike share their insights and what you can do. (Our announcer is now voluntarily sending us more snarky remarks to add to our episodes. Enjoy!)
Sunday Jul 05, 2020
How do you engage people when they can't see half your face?
Sunday Jul 05, 2020
Sunday Jul 05, 2020
Mark and Mike discuss the challenges of making connections with customers and employees when your face is partially obscured by a mask.
Saturday Jul 04, 2020
What is the difference between empathy and compassion?
Saturday Jul 04, 2020
Saturday Jul 04, 2020
Mark enlightens Mike about the two concepts--empathy and compassion--and how they apply to life and work. (Also, apparently not paying our announcer has caused him to becomes more sarcastic.)



