It doesn’t take a genius.

107: Nintendo’s tips for customer loyalty: A clean, well-lighted metaverse

Who wants to take out a home loan and spend your leisure hours paying it off? Apparently quite a few Nintendo customers. ...
Mike and Mark explore the magic of Animal Crossing--and five tips it gives for keeping customers loyal and employees engaged. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

106: So you have to go to a mandatory workshop ... (Mike and Mark: live!)

Have you ever been strongly suggested to attend a presentation or workshop? Perhaps even "voluntold?" This episode is to help you make the most of it. 
And for the first time ever, Mike and Mark facilitated some workshops together. So for the first time ever, they recorded an episode sitting in the same room. Let the dumpster fire ensue. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

105: Coach Wooden, Gandhi and Michael Jackson got it right.

Still on a high (Mike prefers the term "learning hangover") from our conversation with the CEO of the John R. Wooden Course, Mike and Mark discuss one of the core tenants of the Wooden approach. 
 
Lead by example. Simple to say, hard to execute, profound in its impact. 
 
We would love your questions and comments for future episodes: Email Mike and Mark. 

104 (our two-year special!): The magic of Coach Wooden--an interview with his disciple

We've produced two years of weekly podcasts! To celebrate, here's a fascinating conversation with a mentor of our mentor--who was mentored by the Wizard of Westwood himself.
 
Lynn Guerin is CEO of the John R. Wooden Course. He partnered with Coach Wooden to create the course, sharing Wooden's legacy of "timeless wisdom for personal and team success." In our interview, Lynn told about the impact Wooden personally made on him. 
 
(Wooden's records are too many to list here ... and his impact goes well beyond NCAA basketball games. Lynn's suggestions for the best ways to start exploring:
"Coach 'Em Way Up: Five Lessons for Leading the John Wooden Way"
"Wooden: A Lifetime of Observations and Reflections On and Off the Court")
We would love your questions and comments for future episodes: Email Mike and Mark. 

103: Accountability is a two-way street.

Our fourth and final statement for building a culture that has both results and relationship:
 
Accountability is a two-way street.
 
Managers are expected to hold their people accountable. But notice there is an expectation for you, the manager, built into that statement! 
 
We would love your questions and comments for future episodes: Email Mike and Mark. 

102: Clarity is kindness.

Our third statement on building a culture that honors results and relationship:
Clarity is kindness.
It unlocks productivity. It is at the core of behavioral change programs. It's biblical. Easy to understand, hard to do! 
We would love your questions and comments for future episodes: Email Mike and Mark. 

101: Start with the why

Our second statement on building a culture that honors results and relationship:
Start with the why.
Tune in to find out what this has to do with tattoos on your rear end.
(Sexy sax music provided by Sexy Sax Man.)
We would love your questions and comments for future episodes: Email Mike and Mark. 

100: Culture trickles downhill--3 degrees of difficulty

Last time Mike and Mark discussed the tension to manage in your organization's culture: relationship vs. results, treating people well vs. performing well. 
This episode unpacks the first of four statements to help you manage that tension. There are three ways you should trickle culture downhill ... each with a different degree of difficulty. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

99: Do you have a culture ... or a cult-?

There is tension in your organization’s culture. And it is most definitely a tension to manage, not a problem to solve. 
We would love your questions and comments for future episodes: Email Mike and Mark. 

98: “Millennials Don’t Know and Don’t Care” ... and Other Half-Truths

A listener's 20-something kid opens the eyes of Mike and Mark to what businesses are up against: 
Do your younger customers know and care? How about your employees? Listen in to start the discussion in your workplace--because it's only going to get worse. ...
We would love your questions and comments (and book ideas!) for future episodes: Email Mike and Mark.