It doesn’t take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
Wednesday Aug 03, 2022
Common fallacies: Seeing through what’s not true (part 1--Avoiding the question)
Wednesday Aug 03, 2022
Wednesday Aug 03, 2022
Some informative new episodes related to our series on "Crucial Conversations:"
This latest series focuses on “common fallacies,” arguments we make that, if you stop to think about them, just can’t be true.
Identifying and naming these statements can keep you from losing focus on what truly matters.
We encourage our listeners (both of you) to use these fallacies to evaluate the stories others tell you and the stories you tell yourself.
Plus, they’re funny!
Questions? Comments? Ideas for future episodes? Email Mike and/or Mark.
Wednesday Jul 27, 2022
Developing confidence as a new leader
Wednesday Jul 27, 2022
Wednesday Jul 27, 2022
Are you a new leader lacking confidence? We’ve got some tips.
Confidence wasn’t automatically included when you were promoted to your first leadership position. We can help.
Questions? Comments? Ideas for future episodes? Email Mike and/or Mark.
Monday Jul 18, 2022
Eight ways to ask a question well
Monday Jul 18, 2022
Monday Jul 18, 2022
As coaches, Mike and Mark spend a lot of time teaching clients how to coach their teams. You can learn powerful questions ... you can master frameworks for the conversation ... but how do you ask the question?
This episode borrows liberally from Mark's training with the International Coach Federation and from Michael Bungay Stanier, who we think is the bee's knees.
Questions? Comments? Ideas for future episodes? Email Mike and/or Mark.
Saturday Jun 18, 2022
114 - Crucial Conversations: Take action--and follow up!
Saturday Jun 18, 2022
Saturday Jun 18, 2022
That high-stakes, emotional conversation you just had? The one where you finally had a resolution to a big issue? It's all for nothing if you don't complete this final step.
This episode is part of our series on "Crucial Conversations." The first episode is at this link.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday Jun 11, 2022
113 - Crucial Conversations: The S.T.A.T.E. method
Saturday Jun 11, 2022
Saturday Jun 11, 2022
Finally! After all the prep work, it's time to have that high-stakes, emotional conversation. There are three "whats" and two "hows." Introducing S.T.A.T.E.
This episode is part of our series on "Crucial Conversations." The first episode is at this link.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday Jun 04, 2022
112 - Crucial Conversations: Make it safe
Saturday Jun 04, 2022
Saturday Jun 04, 2022
There is one more thing to do before you actually have that high-stakes, emotional conversation: ensure you make it safe. Whatever "safety" means to you, there are multiple perspectives to consider, which are all addressed in this episode.
This episode is part of our series on "Crucial Conversations." The first episode is at this link.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday May 28, 2022
111 - Crucial Conversations: Master your story
Saturday May 28, 2022
Saturday May 28, 2022
Have you ever had an argument that turned out to be just a misunderstanding? If you're going to have a high-stakes, emotionally charged conversation, you need to look hard at the story you are telling yourself. Learn more about this powerful and challenging exercise.
This episode is part of our series on "Crucial Conversations." The first episode is at this link.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday May 21, 2022
110 - Crucial Conversations: Learn to look
Saturday May 21, 2022
Saturday May 21, 2022
In preparing for a high-stakes, emotionally charged conversation where there will be opposing views ... you better learn to look. Mainly at yourself. Tips on how to do so in this episode.
This episode is part of our series on "Crucial Conversations." The first episode is at this link.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday May 14, 2022
109 - Crucial Conversations: Start with the heart
Saturday May 14, 2022
Saturday May 14, 2022
When you identify a high-stakes, emotional issue with strongly opposing views ... how quickly do you discuss it?
Or do you resort to "silence or violence?"
As promised last episode, welcome to our series on how to have difficult conversations. We are using the excellent "Crucial Conversations" as our inspiration.
Whether you have to tell somebody they smell bad, discuss a bad behavior with a loved one or give negative feedback to a colleague, listen to hear how practical and valuable this universal tool can be.
We would love your questions and comments for future episodes: Email Mike and Mark.
Saturday May 07, 2022
108: The eight things that hinder your coaching
Saturday May 07, 2022
Saturday May 07, 2022
Mike and Mark talk through how to handle eight common things recent research revealed as roadblocks to coaching in an organization.
No. 2 on the list is an excellent example of why we are so excited for of our coming series on how to have difficult conversations. Listen in for a preview on this universal issue.
We would love your questions and comments for future episodes: Email Mike and Mark.



