Want engaged employees? You need "Clarity and Resources."

The Gallup Q12, as it’s commonly called, is a set of 12 questions designed to measure employee engagement. Not satisfaction. Engagement. Why is that distinction important? Because satisfaction is surface-level—think free snacks in the breakroom—but engagement digs deeper. It’s about your team’s emotional connection to their work and their belief in the purpose of what they’re doing.

These questions came from years of research by Gallup, particularly detailed in their book "First, Break All the Rules" by Marcus Buckingham and Curt Coffman, which examines what makes employees thrive. And guess what? Engaged employees don’t just work harder—they work smarter, stay longer and bring their A-game to your dealership every day.

Part 1, "Clarity and Resources" - Questions 1 and 2:
1. I have the materials and equipment I need to do my work right.

2. At work, I have the opportunity to do what I do best every day.

 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

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