Toyota explains how to never jump to a conclusion again

Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide. 

Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

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