89: Listener request: Leading emotionally charged team members

At the request of a listener, we're addressing a specific situation that many of us have experienced. How do you lead a team where some members are prone to outbursts or other signs of disrespect?

To further complicate the subject: It's a manager recently promoted from that team! 

If you have additional suggestions for the manager, please comment below. And as always, we would love your questions and comments for future episodes: Email Mike and Mark. 

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