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Finally! After all the prep work, it's time to have that high-stakes, emotional conversation. There are three \"whats\" and two \"hows.\" Introducing S.T.A.T.E.

This episode is part of our series on \"Crucial Conversations.\" The first episode is at this link.

We would love your questions and comments for future episodes: Email Mike and Mark.

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Finally! After all the prep work, it's time to have that high-stakes, emotional conversation. There are three \"whats\" and two \"hows.\" Introducing S.T.A.T.E.

This episode is part of our series on \"Crucial Conversations.\" The first episode is at this link.

We would love your questions and comments for future episodes: Email Mike and Mark.