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In preparing for a high-stakes, emotionally charged conversation where there will be opposing views ... you better learn to look. Mainly at yourself. Tips on how to do so in this episode.

This episode is part of our series on \"Crucial Conversations.\" The first episode is at this link.

We would love your questions and comments for future episodes: Email Mike and Mark.

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In preparing for a high-stakes, emotionally charged conversation where there will be opposing views ... you better learn to look. Mainly at yourself. Tips on how to do so in this episode.

This episode is part of our series on \"Crucial Conversations.\" The first episode is at this link.

We would love your questions and comments for future episodes: Email Mike and Mark.