It doesn’t take a genius.

We review "Unreasonable Hospitality - The Field Guide"

Will Guidara's bestseller now has a field guide! Tune in to hear some of the surprises you can expect in this excellent follow-up. https://www.unreasonablehospitality.com/books
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Gossip is undermining your culture--we have a solution

Our episode on triangles was just a precursor to the thinking of Pamela Cole--our colleague, mentor and an actual genius! We got a chance to preview some of her upcoming book--and it has the solution to gossip in the workplace.
Our previous episode on triangles
Pamela Cole's recent work
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Low-tech "gamification" grew CX--and sales

Mark shares business genius he witnessed at the Great Homeschool Convention in Cincinnati. Tune in to hear how a small customer engagement went from a desire for a small prize to a sale--to repeat business. 
(It would work for employees, too!)
See Amanda Trumpower's kids books here. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

You need to be brightspotsmaxxing

Ridiculous youth slang? Serious life concept? Why not both! We explain the why and how of intentionally looking for and focusing on those small wins already happening. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Retain your future managers by training them now!

What if you could invest in your future leadership team by inviting them to make impacts on your business today? Introducing a case study: The Future, a workshop series that combines a "Capstone Project" with training, a book club, discussions with experts, and more. Hear how it is helping our clients. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The 300 Spartans: Three Lessons from the Battle of Thermopylae

We made it to 300 weekly episodes!
Join us to hear about another 300 (made popular in modern times by Frank Miller's graphic novel that inspired a film of the same name).
We learn about one of the most storied battles in history. Leadership and culture were the real winners--and can be for your workplace.
Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Was Socrates the original coach?

Plato's "Meno" gives some clues on how Socrates used a coach approach--in some ways--and predicted the content of the bestseller "Crucial Conversations." How can you use elements of the Socratic Method?
Our "Crucial Conversations" resources can be found here. 
Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The criteria for Best Dealerships to Work For--would your team pass or fail?

Six criteria ... six pass-or-fails ... and it applies to any industry. Would your workplace be a best place to work for? 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

So what exactly IS coaching?

Last episode, we discussed the scientific evidence that coaching really works. So what exactly is coaching? What does it look like? Is it OK to want training and advice from a coach? How do you pick a good one? We answer these questions and more.
Want a copy of the white paper we mention?
Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Scientists prove coaching works--in a certain way

Recent scientific analysis shows that coaching works! But mainly in a particular way. If you partner with a coach or use the coach approach with others, this episode will ensure you are focusing on the right areas for true growth. 
Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.